Information We Collect
We only collect what we need to run our store and serve you well.
Identity & Contact
Your full name, email address, phone number, and shipping and billing addresses.
Order Details
Products purchased, order value, order history and delivery status.
Payment
Card, UPI and net banking details are processed securely by our payment gateway. We never store them on our servers.
Account
Your login email and password, which is stored in encrypted form.
Communications
Messages you send us through our contact form, email, phone or WhatsApp.
Technical & Usage
IP address, browser, device type, pages visited and time on site, collected through cookies and analytics tools.
How We Use Your Information
You can stop marketing messages at any time using the unsubscribe link in our emails or by writing to us.
Who We Share It With
We share your information only when it's needed to complete your order or required by law.
Shared Only With
- Our e-commerce platform provider, Shopify, which hosts our store
- Courier and logistics partners, to deliver your order
- Payment gateway providers, to process your payment
- Email, SMS and WhatsApp service providers, to send you updates
- Government or legal authorities, when required by law
We Never
- Sell your personal information
- Rent your personal information
- Store your card, UPI or net banking details
- Send you marketing messages without your consent
Your Rights
Under India's Digital Personal Data Protection Act, 2023, and subject to applicable law, you can:
Access
See the personal data we hold about you
Correct
Fix inaccurate or incomplete details
Delete
Ask us to erase your data, subject to legal obligations
Opt Out
Withdraw consent to marketing messages
Complain
Raise a concern with our Grievance Officer
To make a request, email fitnouris@gmail.com.
Good to Know
Tap a topic to read more.
Cookies and tracking
We use cookies and similar technologies to keep you logged in, remember your cart, understand how our website is used and, where enabled, show relevant ads. You can turn off cookies in your browser settings, but some features, such as your cart, may not work properly.
How we keep your data secure
Our website uses HTTPS encryption, access to personal data is restricted, and our store is hosted on a secure platform. While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure.
How long we keep your data
We keep your personal information only for as long as needed for the purposes described in this policy, including our legal, tax and accounting obligations. After that, it is securely deleted or anonymised.
Children's privacy
Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us and we will remove it.
Links to other websites
Our website may link to other websites, such as our social media pages. We are not responsible for the privacy practices of these third-party sites, so please review their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. By continuing to use our website after changes are posted, you accept the updated policy.
Grievance Officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, privacy concerns and complaints can be sent to our Grievance Officer.
Email: fitnouris@gmail.com · Address: FitNourish Wellness Hub, Sector 50, Faridabad, Haryana 121001
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Questions About Your Privacy?
We're here Monday to Saturday, 10 AM to 7 PM IST.